Terms & Conditions

The Service is provided by:

Name

DeviceRent

Legal form

Eenmanszaak (sole proprietorship) under Dutch law

Chamber of Commerce (KvK) number

93258305

Email

info@devicerent.net

These details are repeated in section 28.

In these Terms:

• "Business User" means anyone who uses the Service while acting for purposes relating to their trade, business, craft or profession. This includes freelancers and sole traders, companies and other organisations, and anyone who uses the Service on behalf of an organisation.
• "Consumer" means a natural person who uses the Service for purposes outside their trade, business, craft or profession.
• "Device" means a physical Android phone in our fleet that we make available to you remotely. A "Session" (or rental) is a period during which you have access to a Device.
• "Plan" means the free tier or a paid subscription listed on our pricing page. This includes the Rent a Slot plan, which reserves a Device for you (a "Dedicated Slot").
• "Credits" means Wallet credit and AI credits, described in section 7.
• "DeviceyAI" means the AI assistant described in section 13. A "Linked Key" is your own AI provider API key that you link to it.

"You" means the person or organisation that holds the account. If you use the Service partly for business and partly for private purposes, you are a Consumer only if the business purpose is so limited that it does not predominate.

These Terms are written for Business Users and apply to every user. If you are a Consumer, the additional terms in section 25 also apply to you. Where they conflict with any other part of these Terms, section 25 prevails.

You accept these Terms by ticking the box on the sign-up page when you create your account. We keep a record of the version you accepted and when, and, where available, the IP address and browser you accepted it from.

If you use the Service without having ticked that box, for example because your account was created by signing in with Google, GitHub or an email link from the sign-in page, you accept these Terms by using the Service.

You confirm that you are at least the age of majority in your country and have the legal capacity to enter into this agreement. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

Sanctions. You confirm that you are not, and are not owned or controlled by or acting on behalf of, a person or organisation subject to sanctions or restrictive measures of the European Union or the United Nations. You must not use the Service to evade such sanctions, or to help anyone else evade them. If we have reasonable grounds to believe that this paragraph has been breached, we may suspend or terminate your account immediately.

DeviceRent gives you remote access to real, physical Android phones that we operate in the Netherlands. Depending on your Plan, you can rent a Device by the minute, hold a Dedicated Slot, and use related tools such as the automation API, hosted test tools and DeviceyAI. What your account can do is determined by your Plan and by the limits shown in the Service.

Devices reach the internet through our own network connection, so traffic from a Device appears to come from us. This is why section 10 and section 11 matter.

The Service is provided over the public internet. Performance, latency, and availability depend in part on conditions outside our reasonable control.

To use most features you must create an account. You agree to provide accurate information, keep it up to date, and safeguard your credentials. You are responsible for all activity that occurs under your account.

We strongly recommend enabling multi-factor authentication (MFA), which is available from the security settings page in your account. Some account actions may require an elevated authentication level. You must notify us promptly at info@devicerent.net of any unauthorized use or suspected compromise of your account.

Plans. We offer a free tier, paid Plans billed monthly or yearly, some of which include Credits each billing period, and the Rent a Slot plan. Plan names, prices, included Credits and per-minute rates are listed on the pricing page. A yearly Plan is billed once, in advance, for twelve months of service at the price of eleven, and all twelve months of its included Credits are added to your balance when that payment succeeds.

Payment. Paid Plans are billed in advance through our payment processor (Stripe) at the price and billing interval shown at checkout. You authorize DeviceRent and Stripe to charge the payment method on file for all amounts due.

Automatic renewal. A paid Plan renews automatically at the end of each billing period for a new period of the same length, unless you cancel it before then (section 9). Consumers have additional rights on renewal (section 25).

Changing Plan. You can change Plan from your billing page. An upgrade takes effect immediately: you are charged for the new Plan straight away, minus a credit for the unused part of your current billing period, and a new billing period starts that day. Downgrades, switches from yearly to monthly billing, and switches from monthly to yearly billing on the same Plan take effect at the end of your current billing period. You see the change before you confirm it.

Failed payments. If a renewal payment fails, we email you and your subscription becomes past due. While it is past due, your Plan's discounted per-minute rate does not apply.

Price changes. We may change our prices. A price change never affects a billing period you have already paid for. We will tell you about a change to the price of your Plan by email at least 30 days before it applies to your next renewal, so that you can cancel before then if you do not accept it. Consumers have additional protection (section 25).

Taxes. Prices shown to Consumers include VAT. Apart from VAT that we charge, Business Users are responsible for any taxes, duties, or similar government charges associated with their use of the Service, except for taxes based on DeviceRent's net income.

Chargebacks. If you dispute a payment with your bank or card issuer (a "chargeback"), we may suspend your account automatically while we review it. If the chargeback was unjustified, for example because you received the Service you paid for, the suspension may continue until the disputed amount has been paid, and Business Users must also pay the chargeback fees charged to us. If the chargeback was justified, we will lift the suspension.

The Service uses two kinds of prepaid credit ("Credits"):

• Wallet credit, shown in euros, which pays for Device time at the per-minute rate of your Plan; and
• AI credits, which pay for DeviceyAI when you do not use a Linked Key (section 13).

You can buy Credits (Wallet top-ups and AI credit packs), receive them as part of a paid Plan, or receive them free of charge, such as the welcome credit for new accounts and the DeviceyAI trial. Wallet credit you buy and Wallet credit included with your Plan are held in one balance.

No cash value. Credits have no cash value. They are not money or electronic money. They cannot be transferred to another account, sold, or exchanged for money, and can only be used on the Service. The only exceptions are the refunds these Terms expressly provide.

No expiry; roll-over. Credits do not expire. Credits included with a Plan are added to your balance each time a payment for that Plan succeeds, on top of the Credits you already have. Unused Credits carry over from one billing period to the next, without a limit.

Using Credits. Device time is deducted from your Wallet credit as you use it, in proportion to the time used, at the rate that applies to your Plan. Time on the Device of your own Dedicated Slot is not charged. DeviceyAI usage is deducted from your AI credits. Your balances never go below zero: when your Wallet credit runs out, your Session ends automatically.

Free Credits. We may withhold or reverse free Credits if we reasonably believe they were obtained in breach of these Terms, for example by operating several accounts.

When your Plan ends. If you cancel your Plan or it ends, you keep your Credits, but your Plan's discounted per-minute rate no longer applies.

Suspension. While your account is suspended or banned, you cannot use your Credits. They stay on your account and can be used again if the suspension is lifted.

Termination for breach. If we terminate your account because you breached these Terms, any unused Credits are forfeited.

Discontinuation and termination without cause. If we discontinue the Service, or terminate your account for any reason other than your breach of these Terms, we refund:

• the unused part of any prepaid Plan fee, pro rata to the days remaining in the billing period; and
• the unused balance of Credits you bought separately (Wallet top-ups and AI credit packs), up to the amount you paid for them. For this calculation, Credits you bought separately are treated as used last.

Credits included with a Plan, and free Credits, are not refunded separately.

Refunds and included Credits. Whenever we refund part of a prepaid Plan fee under these Terms, the Credits included with that Plan for the refunded part of the period are removed from your balance. If you have already used them, we deduct their value from the refund: Wallet credit at its euro amount, and AI credits at €0.01 each. These values are used only to calculate refunds.

Deleting your account. If you delete your account, any active subscription is cancelled immediately, without a refund, and all remaining Credits are lost. To keep the rest of a paid period, cancel your subscription instead (section 9). If you believe you are entitled to a refund, contact us before you delete your account.

The free tier is provided "as is" and may carry usage limits, feature restrictions, or session caps that differ from paid tiers. We may modify, restrict, or discontinue free-tier access at any time. Like every other Plan, the free tier comes with no service level commitment (section 17).

You may cancel your subscription at any time from your billing page, using "Manage subscription", which opens the customer portal of our payment processor. Cancellation takes effect at the end of the current billing period. You keep your Plan's benefits until then, and you can undo the cancellation before that date.

Except where these Terms or mandatory law provide otherwise (in particular section 7 and, for Consumers, section 25), fees already paid are non-refundable, including for partial billing periods or unused credits. This applies equally to yearly plans, which are paid for the full year in advance; switching a yearly plan to monthly, or to a cheaper tier, takes effect at the end of the year already paid for.

If a Device stops responding during your Session, we end the Session and normally return the charges for the time after it stopped responding to your Wallet credit automatically.

If you believe you have been charged in error, contact info@devicerent.net within thirty (30) days of the charge and we will review your request in good faith.

You agree not to, and not to permit any third party to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• upload, transmit, or generate any material that infringes the intellectual property, privacy, or other rights of any party;
• introduce malware, ransomware, or any code intended to disrupt, damage, or surveil the Service or its users;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure;
• use a rented device to attack, probe, scan, or disrupt any third-party system or network — including port scanning, credential stuffing, brute-force attempts, exploitation, or participation in a denial-of-service attack;
• send unsolicited bulk or commercial email, or operate any mail relay, from a rented device;
• resell, share, or otherwise make available a rented device's network connection to third parties, including as a proxy, VPN, bandwidth-sharing, or residential-IP service;
• use a rented device to access, store, or transmit material that is unlawful in the Netherlands or in your own jurisdiction;
• reverse engineer, decompile, or attempt to extract the source code of the Service except to the extent expressly permitted by applicable law;
• resell, sublicense, or share access to your account with third parties outside the scope permitted by your subscription;
• use the Service to mine cryptocurrency, run unsolicited automated traffic, or otherwise consume resources in a manner inconsistent with normal interactive use;
• create or use an account to evade a suspension or ban, or operate several accounts to obtain promotional or starter credit more than once;
• install or operate software designed to monitor, track, or record a person without their knowledge.

We may suspend or terminate accounts that violate this policy, without refund and without prior notice where the conduct poses a risk to the Service, to other users, or to third parties (see also section 7 and section 22). Confirmed high-risk activity (such as installing known malware or fraudulent payment disputes) may result in automatic suspension pending review; you may appeal any action.

To enforce section 10 and keep the shared fleet safe between renters, we keep limited records about Sessions:

• which account rented which Device, and when each Session started and ended;
• the package name and a SHA-256 hash of any app you install through the upload page, and the list of application packages present on a Device when a Session ends, all screened against known-malicious software;
• technical logs of the connections made to a Device through our systems, which can include the commands sent to the Device over ADB;
• connection metadata from the rented device, which we may record: the hostnames it looks up, the addresses and ports it connects to, which application opened each connection, and when.

Rented devices reach the internet through our own network, so an abuse report about that traffic arrives at us; these records are what let us identify the session responsible instead of taking the fleet offline.

What we do not record. Apart from the technical logs described above, our abuse monitoring does not record a Device's screen, the taps and keystrokes you send to it, or the contents of its network traffic. This does not cover DeviceyAI: when you use it, screen content is sent to Anthropic and stored with your account, as described in section 13. Our operators can also connect to a Device during a Session to provide support, carry out maintenance or investigate abuse. While they are connected, they can see the Device's screen, and you may see their input.

Retention. We keep connection metadata for 30 days and then delete it automatically, unless the law requires us to keep it longer, or specific records are needed for an active abuse investigation, to respond to a request from a competent authority, or to establish, exercise or defend a legal claim. In those cases we keep only the records concerned, and only for as long as that purpose requires. See our Privacy Policy.

Disclosure to authorities. We may disclose account information (such as your name, email address, billing details and IP addresses) and Session or connection records to competent authorities:

• in response to a request or order that we reasonably believe is lawful; or
• where we believe in good faith that disclosure is necessary to prevent imminent harm to a person, or to stop ongoing abuse of the Service or of third-party systems.

Devices are shared, physical phones rented to one customer at a time. Treat a Device as a public, untrusted computer.

The reset between Sessions. When a Session ends, the Device is reset automatically before anyone else can rent it. This is not a factory reset. The reset:

• uninstalls apps that were added to the Device;
• erases the Device's shared storage (such as downloads, photos and other files) and its temporary folder;
• clears the data of the web browser, the app store and a number of other apps that stay installed; and
• resets settings a Session can change, including the keyboard, accessibility services, proxy and private DNS settings, wireless debugging and some display settings.

The reset checks its own work, for example that the shared storage is empty and that no screen lock, accessibility service or always-on VPN has been left behind. A Device that fails these checks is taken out of service until it passes a reset or has been checked by one of our operators.

What the reset may not remove. The reset may not remove every trace of a Session. In particular, it does not remove:

• the operator-owned Google account on the Device, which is shared by everyone who rents that Device;
• data stored by other preinstalled apps;
• saved Wi-Fi networks and Bluetooth pairings;
• some system settings, and the search history of the Settings app; and
• security certificates installed on the Device, which our reset cannot read or verify.

Your obligations. Because of this, you must not sign in to personal accounts, enter real payment details, or store real passwords or other credentials on a Device. Use test accounts and test data. Do not add your own Google account to a Device, and do not make purchases with the operator account. Sign out of any account you used before you end a Session.

Any data you place on a Device may be deleted when the Session ends. You are responsible for backing up any work product or data you wish to retain. DeviceRent is not liable for loss of data resulting from the normal lifecycle of a Session.

Personal data. Business Users must not process production personal data (personal data of real people taken from live systems) on a Device. If you need a data processing agreement with us for your use of the Service, contact us at info@devicerent.net before you start.

Dedicated Slots. A Dedicated Slot reserves a Device for you: while your Rent a Slot subscription is active, no other customer can rent it, and your Device time on it is not charged. A Dedicated Slot does not keep data between Sessions. The Device is reset after every Session, including your own, in the same way as any other Device. Data stays on it only while your Session is open. We do not end a Session on your own Dedicated Slot Device for inactivity, but a Session still ends if the Device stops responding. When your Dedicated Slot ends, the Device returns to the general fleet.

DeviceyAI is an optional AI assistant that can look at and operate a Device on your instructions, during a rental or on your own phone in the local device workspace. It is off until you start it. At the date of these Terms, it uses AI models provided by Anthropic. We will update this section before DeviceyAI uses any other provider.

What it can do. By default, DeviceyAI can only observe. It can act on a Device, for example tap, swipe, type, press keys (including the power key), launch apps, install apps you uploaded to that rental and run tests, only after you turn on "Let it act". It can run shell commands only if you also turn on shell access. Once you have turned on "Let it act", later DeviceyAI sessions start with it turned on; shell access must be turned on again in every session. DeviceyAI does not ask for approval before each action. You can stop it at any time.

AI can be wrong. AI actions can be wrong, unexpected or irreversible. DeviceyAI may misread the screen, take actions you did not intend, change settings, delete data, install or remove apps, or interact with third-party apps, websites and accounts on the Device. Our safeguards, such as a limit on the number of steps per instruction and a list of blocked commands, reduce these risks but do not remove them.

Your responsibility. You supervise DeviceyAI, and you are responsible for what it does in your sessions as if you had done it yourself, including inside third-party apps and accounts on the Device. Watch what it does and stop it if it does something you did not intend. Do not use it with accounts, data or systems where a mistake would cause harm you are not prepared to accept.

What is sent to Anthropic. To produce each response, we send Anthropic:

• the instructions you type, and the conversation so far, including DeviceyAI's earlier replies and the actions it took;
• the model and Android version of the Device;
• a text description of what is on the Device's screen: the text and labels of on-screen elements. Text in password fields is replaced with "[password hidden]"; other text, such as names, email addresses and notifications, is sent as shown;
• screenshots of the screen, whenever DeviceyAI takes one. They are reduced in size but not otherwise edited;
• the results of what DeviceyAI does on the Device, such as the list of installed apps, system logs (logcat), the contents of files it reads, the output of shell commands, test reports and the names of apps you uploaded; and
• fixed instructions written by us.

We do not send your name, email address or account ID. Anything visible on the screen, or contained in the files and logs DeviceyAI reads, may reach Anthropic, which processes it outside the European Economic Area. This is one more reason to follow section 12 and never use real personal accounts or data on a Device.

What we store. We store your DeviceyAI conversations, including screenshots, with your account, so that you can see what DeviceyAI did on a Device. They are deleted when you delete your account. Step-by-step recordings of each action are deleted automatically after 14 days.

Paying for DeviceyAI. You pay for DeviceyAI with AI credits (section 7), or by linking your own Anthropic API key as a Linked Key. While a Linked Key is saved, DeviceyAI uses it instead of your AI credits.

How we store a Linked Key. When you link a key, we check it with Anthropic, encrypt it with AES-256-GCM, and store it only in encrypted form, together with its last four characters. After you save it, we show only those last four characters; the full key is never shown to you or sent to your browser again. We use it only for your own DeviceyAI sessions. You can remove it at any time in your DeviceyAI settings. Removing it permanently deletes it from our database, and DeviceyAI sessions that were using it stop working.

Your responsibility for a Linked Key. If you link a key, you are responsible for your Anthropic account, for every charge Anthropic bills to that key (including charges for DeviceyAI sessions you start), and for complying with Anthropic's terms and usage policies. Data sent with your key is processed by Anthropic under your own agreement with Anthropic. We are not liable for use of, or charges on, your key unless they were caused by our breach of these Terms, such as a failure of our security measures. If you think your key has been exposed, revoke it in your Anthropic account and remove it here.

We may limit, suspend or withdraw DeviceyAI, or change the models it uses.

DeviceRent and its licensors retain all right, title, and interest in and to the Service, including all software, designs, trademarks, logos, and documentation. These Terms do not transfer any intellectual property rights to you, except for the limited right to use the Service in accordance with these Terms.

You retain ownership of any content you upload to or generate within the Service. You grant DeviceRent the limited, worldwide, royalty-free license needed to host, transmit, and display your content for the sole purpose of operating the Service.

You represent that you have all rights necessary to provide your content to the Service and that doing so does not violate any third party's rights or any applicable law.

Feedback. If you send us feedback, ideas or suggestions about the Service, we may use them freely, without any obligation to you, including any obligation to pay or credit you.

The Service relies on certain third-party providers to function, including but not limited to Stripe (payment processing), Supabase (authentication, database and file storage), Vercel (application hosting), Resend (transactional email), Sentry (error monitoring), Tailscale (the encrypted connection between your browser and our Devices), Anthropic (AI models for DeviceyAI), Google and GitHub (sign-in, if you choose to use them), Google Analytics (usage analytics) and Google Ads (advertising measurement). Devices also use Google services, such as Google Play, under an operator-owned Google account.

Your use of features that depend on these providers is also subject to their respective terms. How they process personal data is described in our Privacy Policy.

DeviceRent makes commercially reasonable efforts to keep the Service available, but does not guarantee uninterrupted or error-free operation. No Plan, including paid Plans and Dedicated Slots, comes with an uptime commitment or service level agreement (SLA), unless we have agreed one with you separately in writing.

We may take Devices offline for maintenance, repair, updates, security reasons or replacement. This can end a Session in progress.

We do not guarantee that a specific Device model, Android version or configuration will be available. We may replace any Device, including the Device reserved for your Dedicated Slot, with a comparable one.

We may modify, suspend, or discontinue any part of the Service, including for maintenance, security, or business reasons. If we discontinue the Service as a whole, we will give you at least 30 days' notice where we reasonably can, and refund you as described in section 7.

The Service is provided "as is" and "as available." To the maximum extent permitted by law, DeviceRent disclaims all warranties, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade.

This section does not limit the statutory rights of Consumers, including the right to a service that conforms to the contract (section 25).

To the maximum extent permitted by law, DeviceRent and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to your use of the Service.

DeviceRent's aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the total fees you paid to DeviceRent in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater.

Nothing in these Terms excludes or limits our liability:

• for damage caused by our intent or gross negligence (opzet of bewuste roekeloosheid);
• for death or personal injury; or
• to the extent it cannot be excluded or limited under applicable law, including the mandatory rights of Consumers.

We are not liable for a failure or delay in performing our obligations that is caused by circumstances beyond our reasonable control ("force majeure"). These include:

• power outages;
• internet outages and failures of internet service providers;
• hardware failure of Devices or of the controller they are connected to;
• outages or failures at third-party providers we rely on, such as Stripe, Supabase, Vercel, Resend, Tailscale and Anthropic;
• cyberattacks; and
• actions of governments or other public authorities.

We will try to limit the effects and resume normal service as soon as reasonably possible. If force majeure prevents us from providing the Service for more than 30 consecutive days, either of us may end the affected subscription, and we will refund the unused part of any prepaid Plan fee pro rata.

If you are a Business User, you agree to indemnify and hold harmless DeviceRent and its affiliates from any claim, demand, loss, or expense, including reasonable legal fees, arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right, or (c) your misuse of the Service, including actions taken by DeviceyAI in your sessions.

If you are a Consumer, this indemnity does not apply to you. You remain liable under general law for damage you cause by breaching these Terms.

You may stop using the Service and close your account at any time, from your account settings or by contacting us. section 7 explains what happens to your subscription and Credits when you do.

We may suspend or terminate your access to the Service if you breach these Terms, if your use poses a risk to the Service, to other users or to third parties, if you are subject to sanctions (section 3), or if required by law. Where it is lawful and safe to do so, we will tell you why. You may appeal any suspension or termination by emailing info@devicerent.net.

We may also end your account or subscription for any other reason by giving you at least 30 days' notice. In that case we refund you as described in section 7.

On termination, the sections of these Terms that by their nature should survive termination will continue to apply.

We may update these Terms from time to time. We will notify you of material changes by email to the address associated with your account, and may also post an in-app notice, at least 30 days before they take effect. Changes required by law, or needed urgently for security reasons, may take effect sooner. Other changes, such as corrections and clarifications, take effect when we publish them. The effective date at the top of this page shows the current version.

Business Users. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes. If you do not accept them, stop using the Service and cancel your subscription before that date.

Consumers. Your rights when we change these Terms are set out in section 25.

These Terms, and any dispute about them or about the Service, are governed by the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you have a complaint or a dispute with us, please contact us first at info@devicerent.net. The parties agree to attempt in good faith to resolve any dispute informally before commencing formal proceedings.

For Business Users, any dispute that is not resolved informally will be submitted exclusively to the competent court of the District Court of Gelderland (Rechtbank Gelderland). These Terms do not provide for arbitration.

For Consumers, section 25 applies in addition.

This section applies only if you are a Consumer. It takes priority over every other part of these Terms. Nothing in these Terms limits the rights you have as a consumer under mandatory law.

Right of withdrawal

You may withdraw from a contract for a paid Plan, a Wallet top-up or an AI credit pack within 14 days, without giving any reason. The withdrawal period ends 14 days after the day the contract was concluded, which is the day you completed the purchase.

To withdraw, you must tell us clearly before the withdrawal period ends. You can do this:

• by email to info@devicerent.net; or
• by sending us the model withdrawal form in Annex A, although you do not have to use it.

It is enough to send your withdrawal before the period ends. We will confirm receipt of your withdrawal by email without delay.

Effects of withdrawal. If you withdraw, we refund all payments we received from you under that contract without undue delay, and in any event within 14 days of the day we receive your withdrawal. We use the same means of payment you used for the original transaction, unless you expressly agree otherwise, and you will not pay any fees for the refund. The Credits from that purchase are removed from your account.

If you asked us to start straight away. If you expressly asked us to start providing the service during the withdrawal period, you must pay an amount in proportion to what we provided until you told us you were withdrawing, compared with the full contract. For example, Credits from that purchase that you have used count as service provided. We deduct this amount from your refund.

If the service has been provided in full within the withdrawal period, for example because you have used all the Credits from a top-up, you can no longer withdraw from that contract, provided that you expressly asked us to start straight away and acknowledged that you would lose your right of withdrawal once the contract had been fully performed.

Renewal and cancellation

Monthly Plans. You can cancel a monthly Plan at any time. The cancellation takes effect at the end of the current monthly billing period (section 9).

Yearly Plans. The first year of a yearly Plan runs for the full year you agreed to. After a yearly Plan has renewed automatically, you can cancel it at any time with a notice period of at most one month, and we refund the unused, prepaid part of the year pro rata, applying the rule on included Credits in section 7. You can cancel this way by email to info@devicerent.net.

Price changes

We will not increase the price of your Plan during the first three months after you entered into the contract. After that, if we increase it, we will tell you at least 30 days in advance (section 6), and you may end your contract before the increase takes effect.

Changes to these Terms

If we make a material change to these Terms that is to your disadvantage, you may end your contract before the change takes effect. We then refund the prepaid fees for the period after your contract ends, pro rata, together with the unused balance of Credits you bought separately, calculated as in section 7. If you do not end your contract before the change takes effect, the revised Terms apply to you from that date.

Liability

Nothing in these Terms excludes or limits our liability for intent or gross negligence, or for death or personal injury, or limits your rights as a consumer under mandatory law, including your right to a service that conforms to the contract. The exclusions and limits in section 18 and section 19 apply to you only to the extent mandatory law allows. The indemnity in section 21 does not apply to you.

Courts and applicable law

Dutch law governs these Terms, but if you live in another country, you keep the protection of the mandatory provisions of the law of that country. You may bring proceedings in the Netherlands or in the courts of the country where you live. If we bring proceedings against you, we will do so in the courts of the country where you live where the law requires this. The choice of court for Business Users in section 24 does not apply to you.

Deleting your account

Deleting your account does not take away a refund you are entitled to under this section. Please contact us before you delete your account, because deletion cancels any subscription immediately (section 7).

Severability. If any provision of these Terms is found to be invalid or unenforceable, the other provisions remain in force. For Business Users, the invalid provision is replaced by a valid provision that comes as close as possible to its purpose and effect. For Consumers, an invalid provision is not replaced; it simply does not apply.

Entire agreement. These Terms, together with the details of your Plan or purchase shown when you bought it and any separate written agreement with us that refers to them, form the entire agreement between you and us about the Service. They replace any earlier agreements, proposals or statements on the same subject. For Consumers, this does not limit any right under mandatory law. General terms and conditions of a Business User do not apply.

No waiver. If we do not enforce a right or provision of these Terms, or enforce it late, we have not waived it.

Language. These Terms are written in English, and the English text is binding. If we provide a translation, the English text prevails where they differ.

Headings. Headings and the contents list are for convenience only and do not affect how these Terms are interpreted.

Assignment. We may transfer our rights and obligations under these Terms to an affiliate or to a successor, for example a company that takes over the business, by notifying you by email before the transfer takes effect. If you are a Consumer and object to the transfer, you may end your contract before it takes effect, and we refund you as described in section 25 for changes to these Terms. You may not transfer your rights or obligations under these Terms without our prior written consent.

Notices. We send notices to the email address associated with your account, so keep it up to date. You can send notices to us at info@devicerent.net.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and process personal data, and our Cookie Policy.

DeviceRent is operated by:

Name

DeviceRent

Legal form

Eenmanszaak (sole proprietorship) under Dutch law

Chamber of Commerce (KvK) number

93258305

Email

info@devicerent.net

Questions about these Terms? Reach us at info@devicerent.net.

Reporting abuse. If traffic from one of our devices has attacked, scanned, or spammed you, write to info@devicerent.net with the source IP address, the destination, and timestamps in UTC. Connection metadata, where we record it, is kept for 30 days (section 11), so a report within that window can be traced to the session responsible and acted on.

For Consumers (section 25). Complete and return this form only if you wish to withdraw from the contract. You may also send the same information by email.